Overview
Our refund and returns policy lasts 15 days. If 15 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item we must be contacted within 2 days of item delivery. If your item is lost during shipping you must provide proof of lost item through USPS.
Refunds
We only refund items if they are defective or damaged during shipping, and we’ve attempted to replace it at least once. Your receipt of the item assumes an approved proof prior to shipping.
Late or missing refunds
Please contact Acadiana Prints 3D at: returns@acadianaprints3d.store
Exchanges
We only replace items if they are defective or damaged. An item can only be returned if the item was damaged during shipping. Your receipt of the item assumes an approved proof prior to shipping.
Shipping returns
To return your product, you should contact Acadiana Prints 3D for an address.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Need help?
Contact us at info@acadianaprints3d.store for questions related to refunds and returns.